You will be responsible for generating the implications of organizational behaviour issues of this week’s topic for IT professionals. Based on your own experience, on what we have learned so far in this course and on other research you can find, your goal is to identify at least one of the three different implications on:
· The systems organizations should implement
· System management, implementation or use
· Creating an IT organization or working in one.
During this week we learn about two related phenomena—power and conflict. In thinking about power, we have to be careful to not assume that power and use of power (i.e., influence) are negative. Power can be a generative force, allowing individuals to make things happen. At the same time, we must recognize that there may be costs to this use of power. We investigate both sides of this issue.
Next, we examine the dynamics of conflict in organizational settings, beginning with asking the question: Is conflict good or bad? We cover the conflict process and the emerging view of constructive and relationship conflict, and examine in detail, the main factors that cause or increase conflict. The five styles of conflict are described followed by a discussion of the structural approaches to conflict management, and finally an introduction to two procedures for resolving conflict through negotiation and third-party resolution.
Implications for IT Professionals
At this point in the course, you have a pretty good sense of where the IS/IT implications of organizational behaviour issues may lie: in the systems that organizations require, in the implementation process, in the management and use of technology, and in the IT organization. We’ve also seen that technology has impacts on organizational behaviour. This week, the purpose of your discussion will be to generate the implication of this topic on organizational behaviour issues.